FAQ

Frequently asked questions

Please take a look at our FAQs, which will answer any questions you have about the event or the platform. For anything else, leave your query with the chatbot or drop us an email at: operations@proximoinfra.com


 +44 (0)203 735 9627

To watch the content (sessions) you need to have at least E11 on Windows 7 and Windows 8.1+ or any other modern browser Chrome, Firefox, Edge, Safari, Opera, as well as Android Chrome and iOS Safari

To use 1 to 1 (and 1 to many) video rooms - Chrome, Firefox, Edge, Safari, Opera, as well as Android Chrome and iOS Safari. Note: Edge is limited to 1-on-1 calls. No IE. 

To use delegate messaging system, you need to have at least IE11 or any other modern browser Chrome, Firefox, Edge, Safari, Opera, as well as Android Chrome and iOS Safari

In general, we strongly recommend accessing our virtual event platform via

Chrome - if you are using Windows/Linux/Mac desktop/laptop computer or an android device please

Safari - if you are accessing via an IOS device (iPhone, iPad) please use Safari

As a quick fix, if you can, change to a personal device, so you don’t miss any content. Next, ask your IT department to ‘whitelist’ the following:

*.txfmedia.com

http://sockjs.pusherapp.com on port 80

https://sockjs.pusherapp.com on port 443

ws://ws.pusherapp.com on port 80

wss://ws.pusherapp.com on port 443

*.talkjs.com

*.theoplayer.com/

TCP/443 to *.daily.co

For optimal performance firewalls should be configured to allow UDP hole punching and outgoing UDP on the following ports:

• 3478: for signalling and media tunnelling, where necessary

• 40000 - 65534: for direct peer-to-peer media connections

Go to https://uspower.proximoinfra.com/ and enter the email address you registered with. Then follow the link from the verification email you receive.

No. The platform is fully hosted on your browser.

You can login on up to 2 separate devices.

When you first sign in you, will be promoted to update your details. If you want to update them later, please click on the person icon in the top right corner of the screen and select settings.

You can view all the sessions on the Agenda tab.

Yes. All sessions (except networking roulette) will be available to watch on demand via the Agenda tab after they have been aired live. On demand sessions will be available until the end of the year.

Yes. They will be available once the session is available on demand.

You can view and contact all guests registered for the event via the Guest list tab.

Our team

Katy Rose
Managing Director

Proximo

David Samuel
Commercial Director & Co-Founder

Proximo

Maura Murphy
Senior Content Producer

Proximo

Grace Jackson

Grace Jackson

Head of Operations

Proximo

Andrew Woodhouse

Andrew Woodhouse

Marketing Executive

Proximo